Imagine sitting in your regular office building and ordering a product through like usual, and then a robot delivers it right to your desk. Now imagine that the entire process, from order to delivery, is seamless and effortless. Watch the video below to see the robot convenience store service currently operating at NAVER’s 1784 building.
As NAVER’s second headquarters and the world’s first robot-friendly building, 1784 runs a robot delivery service that serves over 3,000 employees daily. Operated continuously for over 1,000 days, the service demonstrates both technological maturity and sustainability. NAVER 1784’s robot services stand out for three key reasons.
Smart Building Solutions for Large-Scale Robot Operations
1784 is designed as a testing ground for robots across the entire building. Integrated technologies, including a cloud-based robot system, the world’s first robot-exclusive elevator, communication infrastructure, and digital twin-based autonomous navigation, make large-scale robot operations possible. These proven smart building solutions are now being expanded externally in partnerships with various collaborators.
A Seamless User Experience Through Service Integration
NAVER’s robot service integrates in real time with the NAVER Order app, NAVER Pay, and store POS systems. From ordering and payment to delivery and pickup, every step is connected in a single smooth flow, allowing users to interact with robots effortlessly and avoid dealing with complex procedures.
Human-Robot Interaction, Designed for Everyone
At the 1784 convenience store, employees with developmental disabilities work alongside robots to load and deliver items. This space serves as a testing ground for making robot services universally accessible and is being continually refined. Robot routes, behaviors, and paths are updated based on various service scenarios, such as parcel delivery, cafés, and meal boxes, to help make the operation of robots simpler and more intuitive.
1784 is more than just a building; it marks the beginning of everyday robot services. Keep checking in to see how this innovation expands into new spaces.
▶Learn more about 1784: https://1784.navercorp.com/
▶Partnerships/Proposals: https://naverlabs.com/en/proposal